Delivery Policy

At Chickzilla, we are committed to delivering your food fresh and on time. This Delivery Policy outlines our delivery process, charges, timeframes, and conditions. By placing an order, you agree to these terms.

1. Delivery Areas

1.1 Serviceable Areas

We deliver to select areas within our serviceable zones. You can check if your location is serviceable during the checkout process or by entering your pincode on our website.

1.2 Area Expansion

We are continuously expanding our delivery zones. If your area is currently not serviceable, please check back later or contact our support team for updates.

2. Delivery Timeframes

2.1 Estimated Delivery Time

• Standard Delivery: 30-45 minutes depending on distance and traffic
• Peak Hours: Delivery times may be longer during busy periods
• Weather Conditions: Adverse weather may cause delays
• Special Requests: Custom orders may take additional time

2.2 Order Preparation

• Order preparation begins after confirmation
• Preparation time is included in the estimated delivery time
• We strive to minimize waiting time

2.3 Delay Notification

If there is an unexpected delay, we will notify you via SMS or email with updated delivery time.

3. Delivery Charges

3.1 Standard Delivery Fee

• Standard Fee: ₹50 per order (subject to change)
• Distance-Based: Additional charges may apply for far locations
• Peak Pricing: During high-demand periods, delivery fees may increase

3.2 Free Delivery Conditions

• Free Delivery: Available for orders above ₹500
• First Order: Free delivery on first order (subject to minimum value)
• Special Promotions: Free delivery during promotional campaigns

3.3 Delivery Fee Calculation

Delivery fees are calculated based on:

• Distance: Distance from the restaurant to your location
• Order Value: Higher-value orders may qualify for reduced fees
• Time: Peak hours may have higher charges
• Promotions: Active promotions may waive delivery fees

4. Delivery Conditions

4.1 Delivery Address

• You must provide accurate and complete delivery address
• Include landmarks for easier navigation
• We are not responsible for undelivered orders due to incorrect address
• Changes to delivery address after order acceptance may not be possible

4.2 Contact Information

• Provide a valid phone number for delivery coordination
• Keep your phone accessible during delivery time
• We may contact you for delivery confirmation
• Unreachable customers may result in order cancellation

4.3 Receiving Delivery

• Be available to receive the order at the delivery address
• Check the order for accuracy upon delivery
• Report any issues immediately to the delivery partner
• Sign/acknowledge receipt if required

4.4 Failed Delivery Attempts

• After two failed delivery attempts, the order will be returned
• Refunds will be processed minus delivery and handling charges
• Re-delivery will be charged at the standard delivery fee

5. Delivery Partners

5.1 Third-Party Delivery

We partner with reliable third-party delivery partners to ensure timely delivery. These partners are independent and operate under their own policies.

5.2 In-House Delivery

Some orders may be delivered by our in-house delivery team for better quality control.

6. Order Tracking

6.1 Real-Time Tracking

• Track your order in real-time through our website or app
• Receive updates at each stage: Order Confirmed → Preparing → Out for Delivery → Delivered
• View estimated arrival time
• Contact delivery partner directly through the tracking interface

6.2 Delivery Notifications

• SMS: Order updates via SMS
• Email: Order confirmations and updates
• In-App: Real-time app notifications
• Call: Delivery partner may call before arrival

7. Food Quality & Temperature

7.1 Food Packaging

• Food is packaged securely to maintain temperature and quality
• Special packaging for hot and cold items
• Eco-friendly packaging wherever possible
• Check packaging for damage upon receipt

7.2 Temperature Control

• Hot food is delivered in insulated bags
• Cold/frozen items are delivered with cold packs
• Beverages are handled separately
• Delivery time impacts food temperature

8. Delivery Issues & Resolution

8.1 Common Issues

• Late Delivery: Contact support for compensation
• Wrong Order: Report within 15 minutes of delivery
• Missing Items: Check order immediately upon delivery
• Damaged Packaging: Take photos and report immediately
• Food Quality: Report any quality concerns immediately

8.2 Resolution Process

1. Report the issue through the app or website
2. Provide order number and description of the problem
3. Upload photos if applicable
4. Our team will review and resolve within 24 hours
5. Resolution may include refund, replacement, or compensation

9. Changes to Delivery Policy

We may update this Delivery Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about our Delivery Policy, please contact us: