Terms and Conditions

1. Introduction

Welcome to Chickzilla ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website, mobile application, and services ("Services"). By accessing or using our Services, you agree to be bound by these Terms.

2. Definitions

• "Customer" means any individual who uses our Services to order food.
• "Restaurant" means any food establishment partnered with us.
• "Order" means a request for food delivery or pickup.
• "Content" means all information, data, and materials on our platform.
• "Account" means your registered account with Chickzilla.

3. Account Registration

3.1 Account Creation

To use our Services, you must create an account. You agree to:

• Provide accurate and complete information
• Update your information promptly
• Keep your login credentials secure
• Not share your account with others
• Be responsible for all activities under your account

3.2 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent activity.

4. Placing Orders

4.1 Order Process

When you place an order:

• You must provide accurate delivery information
• You must have sufficient payment method
• You acknowledge that order acceptance is at our discretion
• We may reject orders for any reason

4.2 Order Confirmation

After placing an order, you will receive a confirmation. This does not guarantee acceptance. We reserve the right to cancel orders due to unavailability or pricing errors.

4.3 Order Modifications

Once an order is placed, modifications may not be possible. Please double-check your order before submission.

5. Pricing and Payments

5.1 Pricing

• Prices are displayed in your local currency
• Taxes and delivery fees may apply
• Prices are subject to change without notice
• In case of pricing errors, we reserve the right to cancel orders

5.2 Payment Methods

We accept various payment methods, including:

• Credit/Debit Cards
• Online Payment Gateways
• Cash on Delivery (where available)
• Wallet (where available)

5.3 Payment Processing

Payments are processed securely through our payment partners. We do not store your full payment information.

6. Delivery and Pickup

6.1 Delivery

• Delivery times are estimates and not guaranteed
• We are not responsible for delays beyond our control
• Delivery fees are calculated based on distance and order value
• You must provide accurate delivery address

6.2 Pickup

• Pickup orders must be collected during store hours
• You must present your order confirmation
• Uncollected orders may be cancelled

7. Cancellations and Refunds

7.1 Cancellations

• You may cancel an order before it is accepted
• Once accepted, cancellations may not be possible
• We reserve the right to cancel orders

7.2 Refunds

• Refunds are processed at our discretion
• Refunds may take 5-10 business days
• Refunds are credited to the original payment method
• Wallet refunds are processed immediately

8. User Conduct

You agree not to:

• Use our Services for illegal purposes
• Harass or abuse staff or other users
• Provide false information
• Attempt to manipulate our systems
• Share your account credentials
• Use automated systems to access our Services
• Interfere with other users' experience

9. Intellectual Property

All content on our platform, including text, graphics, logos, and images, is our property and protected by copyright laws. You may not use our content without permission.

10. Privacy Policy

Your use of our Services is also governed by our Privacy Policy. Please review it to understand how we handle your data.

11. Disclaimer of Warranties

Our Services are provided "as is" and "as available". We do not warrant that:

• Our Services will be uninterrupted or error-free
• Food quality will meet your expectations
• Delivery times will be exact
• Errors will be corrected

12. Limitation of Liability

To the maximum extent permitted by law, Chickzilla shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or data
• Damages arising from food quality
• Damages from delivery delays
• Third-party content or services

13. Indemnification

You agree to indemnify Chickzilla against any claims arising from your use of our Services or violation of these Terms.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting. Your continued use constitutes acceptance of modified Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law provisions.

16. Dispute Resolution

Any disputes arising from these Terms shall be resolved through:

• Good faith negotiations
• Mediation if negotiations fail
• Arbitration as a final resort

17. Contact Us

If you have any questions about these Terms, please contact us: